Privacy

What we collect

When you get a price we record the answers you give about the job and the suburb you enter. When you book, we also collect your name, mobile number, address and — if you give it — your email.

If you call us and speak to our automated receptionist, we record the details needed to quote and book your job, along with a log of what the system was asked and what it answered. Calls are not recorded.

Photos you send us

Some jobs ask for a photo — the lock, the door, the key, or the car — because it is what lets us give you a real figure instead of a guess before anyone drives out. Sending them is how you get a price without a visit; you can always ring instead.

Your photos are stored in our booking system alongside the rest of the job, and they are visible to the locksmith attending it and to the office. They are not published, not indexed by search engines, and not used for advertising or training. They are included in the nightly backups described below, and they are deleted when the job record is deleted.

A photo of a lock or a door, together with an address, says something about the security of a building. We treat it that way: it is only reachable by someone signed in to the booking system, or through the private link we send you about your own job.

We also record which page of this site your form was sent from — for example a suburb page or a car-key page — so we know which pages are worth keeping. That is the page address only. We do not set a cookie of our own to follow you between pages.

After you send a form, your name, number, email and suburb are saved in your browser on this device so you do not have to type them again. That copy stays on your device; what you send us is covered above. “Not you? Clear these details”, shown under a form once details are saved, removes it.

Why we collect it

To quote your job accurately, get a locksmith to the right address at the right time, send you a confirmation, and keep a record of what you were quoted in case there is ever a question about it.

We only ask for what the job needs. There is no marketing questionnaire attached to booking a locksmith.

Offers are sent only if you tick “Send me the occasional offer” on a form. We keep the date you ticked it, every email has an unsubscribe link, every text says how to stop, and unsubscribing stops them.

Who sees it

Your details go to the locksmith attending your job and are stored in our own booking system. We use messaging providers to send your confirmation and any updates, which means your number, email and address pass through those providers in order to be delivered.

We do not sell your information, and we do not load third-party advertising scripts. Public pages use Google Analytics 4 to understand how people find and use the site. Google Analytics uses cookies and may collect the pages you visit, interactions, referring website or campaign, device and browser details, and approximate location. Google processes that analytics information for us.

The booking details you submit remain in our booking system as described above. You can limit or delete analytics cookies in your browser settings, or use the Google Analytics opt-out browser add-on. You can read more in Google's Privacy Policy.

Where it is stored, and who processes it

Our booking system and its database are hosted on Railway, in Singapore. That is where your name, number, address, the answers you gave and any photos you sent are held.

The database is backed up nightly. One copy stays with the same host; a second copy is stored with Cloudflare R2, so that losing one provider does not lose your booking record. Both copies are held outside Australia.

We use these providers to run the service:

• Railway — hosting and the database (Singapore).
• Cloudflare — the second backup copy, and the network the website is served through.
• Resend — sending your confirmation and quote emails (United States).
• Twilio — text messages, where they are switched on (United States).
• Google — Analytics on the public pages, as described above.

Because of the above, your personal information is disclosed to recipients outside Australia, in the countries named. We take reasonable steps to use providers that handle it appropriately, but once information is overseas it is also subject to the laws of that country. If you would rather not have your details entered into the system at all, ring us and we will take the job over the phone.

How long we keep it

We keep booking records for as long as we need them for tax, warranty and dispute purposes. You can ask us to delete information we no longer need to hold.

Access, correction and complaints

You can ask what we hold about you, ask us to correct it, or complain about how we have handled it. Contact us on 0481 229 929 or info@sblocksmith.com.au.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Security

Access to our booking system requires an account and a password, and every change to pricing or business details is logged against the person who made it.