Emergency
Locked out, or a lock that’s failed
The two calls we get most: someone is standing outside their own home, or a lock has given up and the house can’t be secured. Both are urgent, and both are usually fixable on the spot.
Can’t talk now? Leave your number and we’ll ring you
- Public liability insured
- 24/7, including public holidays
- 15–25 minutes typical response
- No call-out fee*
- No hidden rates*
- 1 year workmanship warranty*
- 6 years in Melbourne
- Home, business and vehicle
- No call-out fee
- No call-out fee when the job goes ahead as booked. If you cancel after your locksmith has already set off, the trip is charged — the cancellation policy on your booking says how much.
- No hidden rates
- The figure you approve is the figure you pay for the job as described. If the job turns out genuinely different on site, that figure still stands until you approve a new one. Anything you have not agreed to is never charged.
- 1 year workmanship warranty
- What the warranty covers depends on the job and on the parts — ask us what applies to yours. It sits alongside your rights under the Australian Consumer Law, which no warranty can exclude.
Our work, this job and others
Photos from our own jobs.
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Key cut to fit an existing window lock Deadlock with our engraved cylinder Fingerprint and keypad smart lock Deadlock on a timber door
Getting back inside without wrecking your door
The goal is always to open the door and leave the lock working. Most residential lockouts can be handled that way, which means you keep the lock you’ve already paid for and your keys still work afterwards.
Occasionally a lock has been damaged, or forced by someone before we got there, and it has to be replaced to regain entry. Replacing it is a separate charge and is not part of the price you were quoted — and like anything else, it is not charged unless you have agreed to it.
When your home can’t be locked
A front door that won’t lock is a different kind of emergency to being shut out — you can get in, but you can’t leave. It’s worth saying so when you book, because it changes how urgent the job is.
If a break-in has already happened, call the police first. We can secure the property once they’ve been through.
If someone is in danger, call 000 first
If a child or a pet is shut inside, if there’s smoke, or if someone is hurt, ring triple zero before you ring us. The fire brigade can get a door open faster than any locksmith and it costs you nothing to be safe.
We’d rather lose the job than have you wait on us.
Related services
What we can help with
- Home LockoutLocked out of your home? We’ll get you back inside.From $150Including GST
- Lost KeysKeys gone missing? Get back in and secure your home.From $150Including GST
- Broken Key ExtractionKey snapped in the lock? We’ll remove it.From $170Including GST
- Lock Failure / Jammed LockA lock that won’t turn, latch or release.From $165Including GST
Common questions
How quickly can someone get to me?
When you choose “as soon as possible”, the site works out the earliest time your locksmith can genuinely reach your suburb and shows you a window. It is confirmed once the job is accepted. We don’t quote a time we can’t keep.
Will you need to drill my lock?
Usually no. Non-destructive entry is the default, and drilling is a last resort discussed with you first — never a surprise on the invoice.
Can you prove I live there?
We’ll ask you to show that the property is yours before opening it — ID with the address, or something equivalent. It’s the same protection you’d want if it were someone else at your door.
Get a quote for your home lockout
Answer what you can — anything you are unsure of, leave it. Your locksmith reads it and comes back with a price, usually within the hour during business hours.
Rather not fill in a form?
Leave your number and we’ll ring you.
Priced by the job, not by the hour — the figure you approve is the figure you pay for the job as described.*
*If your locksmith arrives and the job turns out genuinely different from what you told us — a different lock, extra doors, damage nobody mentioned — you get a plain explanation and a new figure before any work starts, and you can say no. Anything you haven’t agreed to is never charged.
Would rather just talk to someone?
0481 229 929